总机英语情景对话汇编

外线电话的处理

『对话精华』

CouldyouputmethroughtoRoom#2614,please?

请帮我接通2614号房好吗

I’dliketospeakwithMr.Bramley.

我想请布兰雷先生听电话。

Dialogue1

C:IsthisthePresidentHotel?

Speaking.(Yes,itis.)MayIhelpyou?

C:Yes.CouldyouputmethroughtoRoom#2614,please?

Certainly,sir.Justamoment,please.

Dialogue2

C:I’dliketospeakwithMr.Bramley.

Isheahotelguest,sir?

C:Yes.

Howdoyouspellhisname,please?

C:B,R,A,M,L,E,Y.

Justamoment,please.I’llcheckforyou…Thankyouforwaiting,sir.Mr.BramleyisstayinginRoom#1562.I’llconnectyou.

客房没有人回应时

『对话精华』

I’mafraidthereisnoreplyfromRoom#3510.3510号房恐怕没人接电话。

Couldyoutryagain?请再试一次好吗

Dialogue

C:Hello.CanIspeaktoMr.FranksinRoom#3510,please?

Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthere’snoreplyfromRoom#3510.

C:Couldyoutryagain?

Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthereisstillnoreply.Wouldyouliketoleaveamessage?

C:Yes,I’lldothat.

I’llconnectyouwiththeMessageDesk.Justamoment,please.

广播呼叫客人

『对话精华』

Wouldyouliketoleaveamessage.您要留话吗

Couldyoupagehimforme?请帮我广播叫他好吗

Dialogue

C:IsthistheHolidayHotel?

Speaking.MayIhelpyou?

C:Yes.CouldyouputmethroughtoMr.MercerinRoom#1513,please?

Certainly,sir…Thankyouforwaiting,sir.I’mafraidthereisnoreplyfromRoom#1513.Wouldyouliketoleaveamessage?

C:Well,I’msurehe’sinthehotel.Couldyoupagehimforme?

Certainly,sir.Wheredoyouthinkhewillbe?

C:He’sprobablyhavinglunch.Couldyoupagetherestaurant,please?

Doyouknowwhichrestaurantheislikelytobein?

C:I’venoidea.

I’mafraidwecanonlypagethepublicplaces.

C:Fine.Dothatthen,please!

MayIhavehisfullname?

C:TomMercer.

Mr.TomMercer.Thankyou,sir.Couldyouholdtheline,please?

PagingMr.TomMercer,PagingMr.TomMercer.

PleasepickupthenearestHousephoneforOperatorNo.5.Thankyou.

篇2:酒店总机英语培训及技巧

酒店总机常用英语及技巧一、接听外线电话:

01、电话铃响三声接起,中英文清晰报出酒店名称:

您好,昆明电信国际技术交流中心!

Goodmorning,

02、转接时,对来电方:

请稍等!

Holdon,please!

03、电话占线时:

对不起,电话占线,请您稍后再拨。

Sorry,thelineisbusy.pleasecallbacklater!

04、转入电话无人接时:

电话没人接,您是否需要留言

There'snoanswer,Wouldyouliketoleaveamessage?

05、转入客房电话:

A、请问您找那位

Whowouldyouliketospeakto?

B、对不起,没有这个姓名的客人。

Sorry,there'snoguestwiththatname

C、您能告诉我他是住客还是访客

E*cusemeforaskingbutisheavisitororahotelguest?

05、内容没听清或不确定时:

A、请您再说一遍好吗

Wouldyouliketorepeatthenumber?

B、请您大声一点好吗:

Couldyouspeakalittlelouder,please

C、请说慢一点!

Couldyouspeakslowly,please?

07、对方拨错号码:

恐怕您拨错了号码,这里是***酒店总机。

I'mafraidyoudialthewrongnumber.hereis**hoteloperator;

08、外线来电详细问询时:

我将帮您把电话转到问讯处;

I'llputyouthroughtotheinformationdesk

09、来电方需要留言:

A、请告诉我您的留言内容;

Couldyoupleasegivemethemessage,sir/madam?

B、请放心,我一定将您的意思转达给*先生/小姐,谢谢您的来电,再见!

Thankyouforcalling,I'llrelaythemessagetoMr./Mrs.

二、酒店住店客人的叫醒受理:

01、能告诉我您的姓名和房号吗

MayIhaveyournameandyourroomnumber,please?

02、您需要什么时间的叫醒

Couldyoutellmewhattimewouldyouliketogetup?

03、我重复一遍您的房号和叫醒时间,好吗

MayIrepeatyourroomnumberandthetime,sir/madam?

04、早上好(中午、晚上好),先生/女士,这是您的叫醒电话,祝您过得愉快!

Goodmorning(afternoon,evening),sir/madam!thisisyourwake-upcall,

Haveagooddaytoyou(haveaniceday)!

三、接酒店营业区,后台区,办公室电话:

OPERATOR,您好,总机!

四、住客电话询问:

01、内线电话免费。

Thereisnochargeforin-housecall

02、您能直拨电话。

Youcanmakeadial-directcall

03、我们酒店设有国际直拨和国内直拨电话系统,如果您要拨打国际直拨电话,请您拨***,如果您要拨国内直拨电话,请拨***,如果您还有其它需要帮忙的,请打电话给我们,我们会尽力而为;

WehavegotDDDandIDDsysteminourhotel,ifyouwanttomakeaDDD,youcandial***,andifyouwanttomakeaIDD,youcandial***.ifyouhaveanythingelse,youcancallusagain,wewillhelpyou,sir/madam

04、我会立刻为您查找,然后打电话给您;

I'llcheckimmediatelyandcallyoubackinamoment

05、请稍等一会儿好吗我马上为您查找;

Wouldyoumindwaitingaminute,I'llcheckitforyourightnow

五、代客人接国际,国内长途;

01、您能告诉我您要拨打的电话是自付电话,受付电话或是信用卡付费电话吗

Couldyoupleasetellmetheformofpayment,isitapaycall,collectcallorcreditcardcall,sir/madam?

02、请问这是自己付费还是对方付费电话

Isthisapaidcallorcollectcall?

03、您能告诉我电话的国家代码,地区代码和电话号码吗

Couldyoupleasetellmecountrycode,theareacodeandtelephonenumber,sir/madam?

04、您能告诉我您要打的是叫人电话还是叫号电话吗

Couldyoupleasetellmewhatkindcallwouldlike:apersontopersonorstationtostationcall,sir/madam?

05、您能告诉我对方的电话吗

Couldyoupleasetellmewhoareyouwanttospeak?

06、能告诉我您的名字是怎么拼的吗

Couldyoupleasespellyourname?

篇3:总机英语培训

外线电话的处理

『对话精华』

CouldyouputmethroughtoRoom#2614,please?

请帮我接通2614号房好吗

I’dliketospeakwithMr.Bramley.

我想请布兰雷先生听电话。

Dialogue1

C:IsthisthePresidentHotel?

Speaking.(Yes,itis.)MayIhelpyou?

C:Yes.CouldyouputmethroughtoRoom#2614,please?

Certainly,sir.Justamoment,please.

Dialogue2

C:I’dliketospeakwithMr.Bramley.

Isheahotelguest,sir?

C:Yes.

Howdoyouspellhisname,please?

C:B,R,A,M,L,E,Y.

Justamoment,please.I’llcheckforyou…Thankyouforwaiting,sir.Mr.BramleyisstayinginRoom#1562.I’llconnectyou.

客房没有人回应时

『对话精华』

I’mafraidthereisnoreplyfromRoom#3510.3510号房恐怕没人接电话。

Couldyoutryagain?请再试一次好吗

Dialogue

C:Hello.CanIspeaktoMr.FranksinRoom#3510,please?

Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthere’snoreplyfromRoom#3510.

C:Couldyoutryagain?

Certainly,sir.Justamoment,please…Thankyouforwaiting.I’mafraidthereisstillnoreply.Wouldyouliketoleaveamessage?

C:Yes,I’lldothat.

I’llconnectyouwiththeMessageDesk.Justamoment,please.

广播呼叫客人

『对话精华』

Wouldyouliketoleaveamessage.您要留话吗

Couldyoupagehimforme?请帮我广播叫他好吗

Dialogue

C:IsthistheHolidayHotel?

Speaking.MayIhelpyou?

C:Yes.CouldyouputmethroughtoMr.MercerinRoom#1513,please?

Certainly,sir…Thankyouforwaiting,sir.I’mafraidthereisnoreplyfromRoom#1513.Wouldyouliketoleaveamessage?

C:Well,I’msurehe’sinthehotel.Couldyoupagehimforme?

Certainly,sir.Wheredoyouthinkhewillbe?

C:He’sprobablyhavinglunch.Couldyoupagetherestaurant,please?

Doyouknowwhichrestaurantheislikelytobein?

C:I’venoidea.

I’mafraidwecanonlypagethepublicplaces.

C:Fine.Dothatthen,please!

MayIhavehisfullname?

C:TomMercer.

Mr.TomMercer.Thankyou,sir.Couldyouholdtheline,please?

PagingMr.TomMercer,PagingMr.TomMercer.

PleasepickupthenearestHousephoneforOperatorNo.5.Thankyou.

被呼叫客人没有回应时

『对话精华』

WehavepagedMr.Mercerbuthedidn’tpickupthephone.

我们已呼叫过马撒先生了,但是他没有打电话过来。

Couldyoutrythere,please?请试试哪儿好吗

Dialogue

I’mverysorrytohavepagedMr.Mercerbuthedidnotpickupthephone.Shallwetryagain.

C:Yes.I’vejustremembered.HemightbeintheGardenLounge.Couldyoutrythere,please?

Certainly,sir.I’llconnectyouwiththeGardenLounge.

抵达时外线电话已挂断

『对话精华』

I’mafraidyourpartywascutoff.

对方恐怕已经挂断了。

Didhegivehisname?他有没有留下名字

I’mverysorrywecouldn’thelpyou.非常抱歉我们无能为力。

Dialogue

(Operatorspeakstopagedguest)

Mr.Mercer?TherewasacallforyoubutI’mafraidyourpartywascutoff.

G:That’sanuisance!Didhegivehisname?

I’mafraidnot,sir.I’mverysorrywecouldn’thelpyou.

G:Itcouldn’tbehelped.Thanksanyway.

You’rewelcome,sir.

客房间的通话与外线电话

『对话精华』

I’dliketocallmyfriendinhisroom?

我想打电话到朋友的房间。

Pleasedial60andthentheroomnumber.

请先拨60再拨房间号码。

Dialogue

ThisistheOperator.MayIhelpyou?

G:Yes.I’dliketocallmyfriendinhisroom.WhatshallIdo?

Doyouknowtheroomnumber,sir?

G:Yes,It’s#814.

For3digitroomsintheMainBuilding,pleasedial60andthentheroomnumber.

G:Isee,well,whataboutoutsidecalls?

ForcallsinsideBeijing,pleasedial0firstandthenthenumber.

G:WhataboutoutsideBeijing?I’dliketocallTianjin.

ForcallsoutsideBeijing,pleasedial0andthentheareacodeandnumber.

G:Fine.Thanksalot.

You’rewelcome,sir.

早晨叫醒电话

『对话精华』

I’dliketobewokenuptomorrowmorning.明天早上想请你叫我起床。

Atwhattime?几点呢

Dialogue

ThisistheOperator.MayIhelpyou?

G:Yes,I’dliketobewokenuptomorrowmorning.

Certainly,sir.Atwhattime?

G:Ataround7:30a.m.

Wehaveacomputerwakeupservice.Pleasedial5firstandthenthetime.For7:30a.m.dial5andthen0730forthetime.Theremustbefivedigitsinthefinalnumber.

G:50730.Isee.

That’sright,sir.Ourcomputerwillrecordthetimeandyourroomnumber.

G:Thankyou.

You’rewelcome,sir.Haveagoodnight.

代理通话服务

『对话精华』

Couldyouplacethecallforme?能不能帮我打这通电话呢

Whatnumberareyoucalling,please?请问您要打几号

Dialogue

G:Operator.I’vetriedcallinganumberinBeijingbutIcan’tunderstandwhatthey’resaying.Couldyouplacethecallforme?

Certainly,sir.I’dbegladtohelpyou.Whatnumberareyoucalling,please?

G:6433-8251.

Isthisacompanynumberoraprivatenumber?

G:Acompanyone.

MayIhavethenameofthecompany,please?

G:Yes,it’stheHer-hanEngineeringCompany.

Whowouldyouliketospeakto,please?

G:Mr.WangoftheSalesDepartment.

Doyouknowhisextensionnumberorhisname?

G:NottheextensionnumberbutIthing/khisnameisMing-uei.

MayIhaveyournameandroomnumber,please?

G:Yes,mynameisRobbinsandI’minRoom#724.

Thankyou.Couldyouhangup,please,andI’llcallyouback?

越洋收听人付费电话

『对话精华』

Isthisapaidcall?这是已付费电话吗

It’scollect.这是接听人付费的电话。

Dialogue

IThisisBombaycalling.IhaveacallforMr.TomSmith.

BombayforMr.TomSmith.Doyouknowhisroomnumber,please?

IYes,it’s#3820.

Thankyou.Isthisapaidcall?

IIT’Scollect.

MayIknowwhoiscalling,please?

IYes.PradipPatel.

Howdoyouspellthat,please?

IPakistanP,AmericaA,TokyoT,EnglandE,LondonL.

Mr.PradipPatel.Thankyou.Justamoment,please.

(callsRoom#3820)

MayIspeaktoMr.TomSmith,please?

G:Speaking.WhatcanIdoforyou?

ThisistheHotelOperator.IhaveacollectcallfromMr.PradipPatelinBombay.Willyouacceptthecharges?

G:Yes,ofcourse.

Thankyou.Couldyouholdtheline,please?

(SpeakstotheinternationalOperator)

Hello.Mr.Smithwillacceptthecall.Couldyougivemeyouroperatornumber,please?

IYes,it’s23.

Thankyou.Mynumberis54.Couldyougivemethetimeandthechargesafterthecall,please?

IYes,ofcourse.

Thankyou.Goahead,please.

越洋叫人电话

『对话精华』

I’dliketomakeaninternationalcall?

我想打一通国际电话。

Aperson-topersonorastationcall,sir?

先生,您打叫人或是叫号电话呢

Dialogue

G:Hello.Operator?

Speaking.MayIhelpyou?

G:Yes.I’dliketomakeaninternationalcall.

Certainly,sir.Whichcountryareyoucalling?

G:Switzerland.

Isthisapaidcall?

G:Yes.

Aperson-to-personorastationcall,sir?

G:Person-to-person.

Couldyoutellmetheparty’sfullnameandtelephone,please?

G:Yes,it’sGracePereiraandthenumberisLausanne49860.

Mrs.GracePereiraatLausanne,49860.

G:That’sright.

MayIhaveyournameandroomnumber,please?

G:Yes,it’sZacharyandI’minRoom#834.

Mr.ZacharyinRoom#834.

G:That’sright.

Couldyouhangup,pleaseandwewillcallyouback?

MayIspeaktoMr.Zachary,please?

G:Zachary,speaking.

ThisistheHotelOperator.TheOverseasOperatorisontheline.Goahead,please.

直拨叫号电话

『对话精华』

Youmaycalldirectfromyourroom,sir.

先生,您可以直接由客房打出去。

ThecountrycodesarelistedintheServiceDirectoryinyourroom.

国家代号列在您房间里的服务指南上。

Dialogue

ThisistheHotelOperator.MayIhelpyou?

G:Yes.I’dliketomakeanoverseascall?

Youmaycalldirectfromyourroom,sir.Itischeaperthanbookingitthroughtheoperator.

G:Oh.Ididn’tknowthat.

ThecountrycodesarelistedintheServiceDirectoryinyourroom.Pleasedial17908beforethecountrycodeandnumber.Pleasedonotdial0beforetheentirenumberasyouwouldforanoutsidecall.

G:Isee.17908andthencountrycode,areacodeandnumber.

That’sright,sir.

G:Thankyouverymuch.

You’rewelcome,sir.

国际电话费用

『对话精华』

CouldyoutellmetheratesforcallstotheStates?

能不能告诉我打电话到美国的费用呢

ForthemainlandU.S.A?打美国本土吗

Dialogue

G:Operator.CouldyoutellmetheratesforcallstotheStates?

Certainly,sir.ForthemainlandU.S.A?

G:No.It’sHonolulu.

Justamoment,please.I’llcheckitforyou…Thankyouforwaiting,sir.Athreeminutesperson-to-personcallisRMB28onweekdaysandRMB21onSundays.AstationcallisRMB24onweekdaysandRMB18onSundays.Foreachadditionalminute,thechargeisRMB4.

G:Isthereaspecialnightrate?

NotifyougothroughtheOperator,sir.

抱怨线路有杂音

『对话精华』

Dialogue

G:Operator.I’vejustmadeacalltoLosAngelesbutIcouldn’thearanything.I’mnotgoingtopayforthecall!

Isee,sir.Howlongwasyourcall?

G:Twominutesatthemost.

Ourcomputershowsthatyouspokeforfourminutesandthirtyseconds,sir.ShallIconnectyouwiththeInternationalOperator?

G:No,that’sallright.