日语技术支持岗位职责任职要求

日语技术支持岗位职责

日语技术支持Roles&Responsibilities

1.Receivingendusercalls

2.Providefirstlevelresolutions

3.Ticketcreation/Categorization/Prioritization

4.TicketescalationtorespectiveSupportGroup

5.Incidentresolutionandrecovery

6.TicketClosure.

任职资格:Requirement

AnyScience/TechnicalDiplomaorGraduation

B.E./Diploma/AnyGraduation

DesiredSkills

1.ExcellentJapaneseread/writeskill.

2.Goodcommunicationskillsandcustomermanagementexperience

3.WorkexperiencewithclientsoutsideIndiaorinonsiteroles.

4.Willingtoworkin13x5(7am~8pm)environment

5.GoodAnalytical&Coordinationskillsareessential.

6.BasicunderstandingofComputersandTroubleshootingskillsrequired.

7.ExcellentSoftskill,Communicationsskills(Voice&Email)tohandleglobalcustomers

TechnicalSkill

1.Troubleshootingskillsondesktopandshrink-wrappedapplications(MSoffice,Adobeetc)

2.TroubleshootingskillsonVPNconnectivity,dialup,wirelessrouters

3.Knowledge/exposureonticketingtoolslikeRemedy,Siebel,Clarify,CAhelpdesk,VNC,ControlF1,DameWare,Netmeeting,MicrosoftSharepointetc

4.Knowledgeonactivedirectory,domaincontrollersetc

5.Exposuretopasswordresettools

6.Troubleshootingexperienceusingremotecontroltools

7.TroubleshootingskillsandexperienceinhandlingExchange(Outlook)/LotusNotesenvironmentRoles&Responsibilities

1.Receivingendusercalls

2.Providefirstlevelresolutions

3.Ticketcreation/Categorization/Prioritization

4.TicketescalationtorespectiveSupportGroup

5.Incidentresolutionandrecovery

6.TicketClosure.

任职资格:Requirement

AnyScience/TechnicalDiplomaorGraduation

B.E./Diploma/AnyGraduation

DesiredSkills

1.ExcellentJapaneseread/writeskill.

2.Goodcommunicationskillsandcustomermanagementexperience

3.WorkexperiencewithclientsoutsideIndiaorinonsiteroles.

4.Willingtoworkin13x5(7am~8pm)environment

5.GoodAnalytical&Coordinationskillsareessential.

6.BasicunderstandingofComputersandTroubleshootingskillsrequired.

7.ExcellentSoftskill,Communicationsskills(Voice&Email)tohandleglobalcustomers

TechnicalSkill

1.Troubleshootingskillsondesktopandshrink-wrappedapplications(MSoffice,Adobeetc)

2.TroubleshootingskillsonVPNconnectivity,dialup,wirelessrouters

3.Knowledge/exposureonticketingtoolslikeRemedy,Siebel,Clarify,CAhelpdesk,VNC,ControlF1,DameWare,Netmeeting,MicrosoftSharepointetc

4.Knowledgeonactivedirectory,domaincontrollersetc

5.Exposuretopasswordresettools

6.Troubleshootingexperienceusingremotecontroltools

7.TroubleshootingskillsandexperienceinhandlingExchange(Outlook)/LotusNotesenvironment

日语技术支持岗位

篇2:日语技术支持工程师岗位职责日语技术支持工程师职责任职要求

日语技术支持工程师岗位职责

日语技术支持工程师软通动力软通动力信息技术(集团)有限公司,软通?Bachelor’sDegreeinInformationSystemsorrelatedfield

?3yearsITApplicationexperienceprogramming,debugging,andsupportingwebapplications,andwebservices?

?1yearshandsonabilitytoread,write,debugprogramsSQLforDatabases

?WorkingKnowledgeofDataIntegrationtools,ApplicationPerformanceManagement,DocumentManagement

?FluentcommunicationskillswithEnglishandJapanese.