店铺副经理店铺主管——ThomBrowne(南京德基)岗位职责描述岗位要求
职位描述:
1.协助经理完成店铺日常营运工作
2.完成销售指标
3.客户关系管理
4.维护视觉成列与店铺环境使其与品牌形象一致
5.处理客户投诉与问题
6.帮助销售人员解决店铺相关问题
7.负责相关报告
8.制服管理
9.商品数量的控制及跟进
岗位要求:
1.2年以上店铺主管或资深销售工作经验
2.需有零售行业相关经验
3.良好的沟通及人际关系
4.良好的客户服务技巧
5.积极主动,注意细节
6.有一定的电脑知识
Experience:
Managementbackground
-Atleast2yearsofstoremanagingexperienceforahighendretailbrand.
-Beenresponsibleforthedailysales,operationsandstaff.
-Workedindependentlytomeetorganizationalneeds.
Experience
-Atleast2yearsofexperienceofmanaginganddevelopingateamwith5peopleormore.
-Developedemployeestoahigherposition.
Peopledevelopment
-Experienceofdevelop,trainandfostergrowthofpeopletobeabletomeetorganizationalneeds,developedasellertoastoremanager,developedanewemployeetoatopseller.
SalesandService
-Experiencefromtrainingpeopleinsalesandservice.Constantsecurethatthewholeteamdeliverserviceonahighlevelandaboveforallclients.
-Developedstafffrombasicserviceleveltohighlevel.
-Workedwithclientbooksandhowtodrivetraffictothestore.
Analyzing
-Experienceofanalyzingsalesfigures,KPIandtakerequiredactions.
-Takeactionswhenneeded.
-Workedwithfocusplanstoimprovetheresultsandconstantfollowups.
BusinessDrive
-Focusingonensuringsales,serviceandsalesthru
Skills:
1.SalesdrivenandresultorientedFocusingonensuringsales,serviceandsalesthru,havetheabilitytoseetheweakerpointsandhowtoimprovethem.
2.Organizedandserviceminded.Abilitytoworkinafast-pacedenvironmentwithgooddetailorientationwithoutloosingfocusondelivertopservice.
3.FluentinEnglish(abletocommunicateandunderstandinformationfromThomBrowne)
4.ProficientinExcel/Word/Outlook
5.Asocialandoutgoingpersonality
6.Reliableandpunctual-Sendinginreportsintime,answeringemailsintime,takeactionsrequiredandalwaysfollowdeadlines.
7.Highlymotivated,selfinitiativeandyetateamplayer-Takeowninitiativeforimprovements,abilitytocomeupwithownandnewsolutionsforimprovementsandputtheminaction.
8.Flexibilityinregardstoworkingschedule
9.Effectivecommunicatorandlistener-Respect,helpandsupportyourteamandcoworkers.
10.Detailoriented,Organizedinregardstostoreroutinesandoperationsandimmaculateinregardstomerchandise.
11.Delegationskills-Theabilitytodelegateresponsibilitiesinabalancedway.
Personalitytraits:
1.Ambitious-Alwaysworkwiththehighestambitionandstriveforthebestresults.
2.Desiretodeveloptheteamandindividuals-Motivatedinfosteringgrowthofpeopleinordertomeetlong-termorganizationalneeds.
3.Openminded-Openmindedinallaspectsandadaptivetochange.
4.Passionateaboutservice-Enjoyservingclientsandactasarolemodelinofferingtheultimateshoppingexperience.
5.PassionateaboutThomBrowneasabrand-Willingnesstounderstandthebrandandworkactivelytostayupdated.Takeowninitiativetosearchinformation.
Expectations:
1.Drivestoreperformanceandalwaysstriveforhighestresults
2.Set,communicateandfollowuponthecompanyobjectives
3.Makingsurethestudioisreachingsalesbudgetandgoals
4.FollowupontheThomBrowneChecklistandtakeactionswhereneeded
5.Planandexecuteseasonaltraining(product,service,storeoperations)
6.Followuponsetactionplanswithteamofsalesassociatesandareamanager
7.EnsurethatthestudioisfollowingtheThomBrowneFranchiseManual
8.EnsurethatthevisualstandardarefollowingtheThomBrowneguidelines
9.FrequentcommunicationwithandupdateAreaManagerwhenneeded
10.Inspireyourteambydevelopmentalstrategiesbothforthestudioandindividuallevel
11.Ensureallteammembershaveenoughknowledgetoprovidetheclientswithexcellentservice
12.EnsureallteammembersareworkingbyThomBrowne
篇2:店铺副经理岗位职责任职要求
店铺副经理岗位职责
工作职责:
1.销售服务和员工管理
-以专业态度向来店各类顾客提供销售接待服务
-协助店铺经理进行店铺销售招聘、员工培训及相关人员管理工作
2.订单,仓库管理和其他任务
3.协助店铺经理进行店面陈列和维护,确保店面整体展示效果和标准符合品牌概念与准则
4.参与其他店铺运营工作
5.店铺经理分配的其他相关工作
任职要求:
1.大专及以上学历,销售相关工作经验,两年以上店铺管理工作经验
2.掌握产品知识,可向客人全方位推荐家具及配饰产品
3.沟通协调能力、语言表达能力、分析判断能力、团队领导能力、决策能力、影响能力、全局意识、市场导向、责任心、敬业努力,不计较加班和额外工作
4.熟悉店铺管理工作,对店铺运营相关环节有足够的管理技能
5.英文流利,熟悉办公自动化软件操作
店铺副经理岗位
篇3:UR店铺副经理(三亚红树林店)岗位职责描述岗位要求
职位描述:
岗位职责:
1、参与店铺管理,帮助店铺建设,带领所在团队完成当月任务;
2、细致分析团队成员特长,合理安排每日工作及根据公司的考核评定,对小组组员进行绩效管理;
3、负责每日店铺早会的召开,负责楼层区域货品所有细节维护;
4、随时关注并分析各自区域销售情况,及时向上反馈相关人、货、场情况,并提出改善建议。
岗位要求:
1、本科以上学历,具有知名品牌服饰或大型零售企业两年以上独立管理工作经验;
2、对销售数据敏感,优秀的数据分析能力;
3、具备一定的人力资源管理能力,善于沟通、培训和员工激励;
4、高效率的领导管理能力,执行力高,抗压能力较好;
5、热爱服装,精通服装产品,流行趋势,陈列搭配,对时尚有敏锐的触觉。
工作时间:每周工作五天,排班轮休制,每天工作八小时,分早中晚三个班次