CustomerOperationsManager客服运营经理工作职责与职位要求
职位描述：
JOBPURPOSE
ThemainresponsibilityofthisroleistoprovidestrategicviewandimplementthefullvaluechainfordrivingcustomerexperiencewithinChinaandspreadfurtherintotheAPACcountries.
ThiswillincludeworkingwithdifferentlevelandfunctionswithintheorganizationandatGroupleveltodrivesuchcustomerexperiencebehaviortoeveryoneintheorganizationthroughthetoolsandsystemsthatisalreadyavailableandcreatenewonestobetterdriveperformance.Whendrivingcustomerexperience,itwillalsoincorporatedrivingbusinessexcellencethroughouttheorganization.
Besidesdrivingthecustomerexperience,additionalmanagementroleincludesMaterialsplanning,productionplanningandExportCustomerService.
ThispositioniskeytothebridgingthecustomerexpectationsintotheorganizationpracticesandkeyKPIstobemanagedandexcelled
Withallinmind,thispositionwillalsoprovidestrategicplanstotheGMtoleadingtheorganizationinprovidingthebestcustomerexperience
KEYTASKS/ACCOUNTABILITIES
?Managesandcontrolsdepartmentalbudgets&KPIs
管理&控制部预算&KPI指标
?ManagingandleadingtheProductionPlanningandInventoryControlteam
管理和领导生产计划与库存控制团队
?ManagingandleadingtheExportCustomerServiceteam
管理和领导出口客户服务团队
?Ensuresinventorylevelsaresuitableforthebusiness
确保库存量满足业务需求
?Inventoryandshortagesarereviewedwithproperactionplans
对于库存及短缺采取适当的措施
?EnsuresLeadtimeareataminimumleveltomeetcustomerexpectation
确保在最短时间实现交付，满足客户期望
?EnsurescomplainsorissuesareanalyseanddealtwithefficientlywithimprovementplansimplementedandmonitoredinChina
确保投诉或问题都能得到有效地分析及处理，并实施跟踪改进计划
?Managing&drivingtheBusinessExcellenceprogram
管理&驱动卓越业务管理
?Developspracticalandefficientpoliciesandprocedures
发展实际和有效的政策和程序
?DevelopStrategies,implementtodriveGreatCustomerExperience
发展战略推动伟大的用户体验
?Monitorsperformance,investigatesissuesandputstherelevantcorrectiveactionplanstogether.
监督各项表现、调查问题并提出相关纠正计划
?ComplywithcompanyHSErequirements
遵守公司HSE规范
?ManagingCustomerOrdersthatcouldbeproducedlocallyorGlobally
管理国内外的客户订单
COMPETENCIES
Essential
?Leadership&TeamSpirit领导力&团队精神
?Excellentcommunicationskills良好的沟通能力
?Integrity正直
?Senseofresponsibility责任感
?Strongstrategic&Logicalthinker强有力的战略与逻辑思考能力
?StrongCustomerServicesense强烈的客户服务意识
?OutofBoxthinker开放性思考能力
?DetailedandAnalytical注重细节&善于分析
?StrongcapabilityinChangeManagement
?Abilitytocommunicatewithalllevelswithinorganisation
善于与组织内所有级别进行沟通
Desirable
?GoodKnowledgeoflogisticsmanagement,internationaltrade,managementandeconomics.
熟悉物流管理，国际贸易，管理和经济。
?ImportExport,ProductionsManagement,WarehousingManagementaplus
进出口，生产管理，仓储管理优先
?Businessknowledge
具有商业知识
PERSONSPECIFICATION
EDUCATION&TRAINING
?Bachelordegreeandabove
本科或以上学历
EXPERIENCE/KNOWLEDGE
?Atleast10years’experienceinLogisticsfield&supplychainmanagementinwhich6yearsmanagementexperienceisamust;
至少10年物流及供应链管理经验，6年以上管理经验
?Havingstrongexperienceinleadingchangethroughouttheorganisation
?Havingexperiencebothintradingcompanyandmanufacturingplantispreferred
有在贸易公司和制造工厂工作经验者优先
?Havingexperienceinbusinesssystembasedoperations
有在业务系统操作的经验
?ExperienceinLeadingCustomerExperienceStrategiesandimplementation
具有领导客户体验战略的经验
?ExperienceinInternationaltrade
具有国际贸易的经验
SKILLS
?Strongpromoterofwrittenproceduresandpolicies
在日常工作实践中遵守书面程序及政策
?PreferablyanunderstandingofKanbanandotherstockingmethodologies
最好对看板理论及库存管理方法有一定的了解
?Strongcommunicationabilityandteamplayer
较强的沟通能力和团队合作精神
?Highlymotivatedanddynamicpersonal
工作积极有动力
?Customerserviceoriented
客服导向
?StronginbothoralandwrittenEnglish
英语读写能力优异
PERSONALATTRIBUTES
?Strongleadershipskills团队领导力
?Initiativespirit积极主动
?Goodplanningandorganizationalskills良好的计划和组织能力
?Stronganalyticalskills较强的分析能力
?Openminded开放性思维
?StrongListeningSkills善于倾听
篇2:微信运营客服岗位职责
社群运营(微信客服)成都森保文化传媒有限公司成都森保文化传媒有限公司,森保岗位职责:
1、负责微信社群的组织搭建,日常运营,活动运营及管理;
2、建立并持续完善社群工作流程,探索更好满足用户需求的运营机制;
3、整合内外部资源,通过持续不断的运营手段,提升社群的活跃度和粘性;
4、负责社群氛围营造、群内成员对平台的忠诚度及下单的频率。
职位要求:
1、可无经验,有经验优先;
2、并对社群运营有自己的方法论和实践优秀案例优先;
3、有团队精神。
公司福利好(购买五险社保+员工聚餐+员工旅游+办公室零食+年度年终奖+年度优秀员工奖+团队奖金+生日礼物等),欢迎勤劳的小伙伴加入!
篇3:运营中心客服岗位职责
客服中心运营专员驿舒达酒店预订服务(上海)有限公司驿舒达酒店预订服务(上海)有限公司,hrs,驿舒达职责描述:
CreateIntradayperformancemanagementofin-houseandservicepartner,andprovidenecessarysupporttomaintainthehighstandardlevelofservice
Constantlyreviewandanalyzethetarget/performancecomparison(volumeandFTErequirement)
Maintenanceoftheshiftplanningandforecastingtool,andmanagethevacationandcapacityplanningforthe2ndlevelagent
Workwithourinternalandexternalpartners,ensuringoursupportcentersoperateinthemostefficientmanner
Proactivelyoverseebusinessperformanceandcreatebusinessanalysisandvariousadhocreports
任职要求:
Bachelor’sdegreeorabove
3+yearsofworkingexperienceincustomerservicemanagement
Havingknowledgeofintradaymanagement
Strongbusinessanalysisandfunctionalexperiencewithquantitative,analyticalandorganizationalskills
Customerandserviceorientedfocus
VerygoodcommandinbothwrittenandspokenEnglishandChinese
Nicetohavetheexperienceofworkforcemanagement