服务咨询顾问岗位职责

国际服务咨询顾问Summary:

Thequalifiedindividualisresponsibletoactasthepointoffirstcontacttoforpatients,familiesandfriendsseekingGlobalSolutionServicesattheJiahuihospital,includingtelemedicineortransferofcaretointernationallocations.

Thispositionwillworkeffectivelyasserviceconsultanttoprovideclientwithsolutionsthatmeetstheirneed,andconnectandfacilitateaseamlessJiahuiHealthcareexperiencetogetherwithJiahui’smedicalandadministrativeteam.

Theresponsibleindividualwillhaveacustomerserviceorclinicalbackground,havestrongorganizationalandcommunicationskillsinbothEnglishandChinese.

EssentialTasks:

ServeasthefirstpointofcontacttorespondtoexternalandinternalinquiriesfromaboutJiahuiGlobalSolutionServices(internationalconsultation,telemedicine,andglobalconciergeservices);

Servethecustomerbyunderstandingtheirneedsandrecommendingtheappropriateservicesthatbestmeettheirneeds,supportpatientandfamilyunderstandinganddecisionmakingthroughclearandthoughtfulguidanceanddirectiononservicesandtheprocess;

Communicateandcoordinatewithinternalclinicalandadministrativeteamforcasepreparation,monitorandfacilitatethepatientjourneyintheirJiahuiandInternationalexperienceandprovidecommunicationpointsasneeded,workwithteamtodiscusscasesandescalateconcernstothenextlevelofresponsibilitieswhenindicated;

Collectclients'experienceandsatisfactionfeedback,discusswithrelevantdept.forproductandserviceenhancementtoimprovesatisfactionlevelandbuildclientloyalty;

Maintainrelationshipswithclientsregularly,andintroduceup&cross-sellopportunitieswheremedicalappropriate;

Developsaleskitandmarketingmaterialcontent,designingasperrequirementsandatsametimeworkwithmarketingteamtoidentifyarticlesormarketingmaterialsthatcanimpactourcustomers;

Performotherdutiesasassigned;

Knowledgeandskills:

Knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;

Skillfulinpatientassessmentandeducation;

Demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;

Coordinateactivitieswithclient,internalclinicalandoperationalteamtoensurepatientreceiveservicesinatimelymanner;

UnderstandproductsandpatientflowprocessinthesectionofGlobalSolutions;

Leadorparticipateinqualityimprovementinitiativesorprojects

RequiredQualificationsandExperiences:

MinimalBachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;

Generalmedicalknowledgeofoncologytreatmentisrequired;

Aminimumof5yearsexperiencesinadiversifiedenvironmentwithstrongexternalrelationbuilding,2+yearsexperiencesinhigh-endhealthmanagementorganizationispreferred,physicianornursebackgroundispreferred;

Excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustandmaintainlong-termrelationwithpatients,familiesandotherhigh-endclients;

Independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;

Self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;

Strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;

Compassionateandpatience;

FluentinspokenandwrittenChineseandEnglish,medicalEnglishskillispreferred;Summary:

Thequalifiedindividualisresponsibletoactasthepointoffirstcontacttoforpatients,familiesandfriendsseekingGlobalSolutionServicesattheJiahuihospital,includingtelemedicineortransferofcaretointernationallocations.

Thispositionwillworkeffectivelyasserviceconsultanttoprovideclientwithsolutionsthatmeetstheirneed,andconnectandfacilitateaseamlessJiahuiHealthcareexperiencetogetherwithJiahui’smedicalandadministrativeteam.

Theresponsibleindividualwillhaveacustomerserviceorclinicalbackground,havestrongorganizationalandcommunicationskillsinbothEnglishandChinese.

EssentialTasks:

ServeasthefirstpointofcontacttorespondtoexternalandinternalinquiriesfromaboutJiahuiGlobalSolutionServices(internationalconsultation,telemedicine,andglobalconciergeservices);

Servethecustomerbyunderstandingtheirneedsandrecommendingtheappropriateservicesthatbestmeettheirneeds,supportpatientandfamilyunderstandinganddecisionmakingthroughclearandthoughtfulguidanceanddirectiononservicesandtheprocess;

Communicateandcoordinatewithinternalclinicalandadministrativeteamforcasepreparation,monitorandfacilitatethepatientjourneyintheirJiahuiandInternationalexperienceandprovidecommunicationpointsasneeded,workwithteamtodiscusscasesandescalateconcernstothenextlevelofresponsibilitieswhenindicated;

Collectclients'experienceandsatisfactionfeedback,discusswithrelevantdept.forproductandserviceenhancementtoimprovesatisfactionlevelandbuildclientloyalty;

Maintainrelationshipswithclientsregularly,andintroduceup&cross-sellopportunitieswheremedicalappropriate;

Developsaleskitandmarketingmaterialcontent,designingasperrequirementsandatsametimeworkwithmarketingteamtoidentifyarticlesormarketingmaterialsthatcanimpactourcustomers;

Performotherdutiesasassigned;

Knowledgeandskills:

Knowledgeofeachpatient’sdiagnosisanditstreatment-relatedspecifics;

Skillfulinpatientassessmentandeducation;

Demonstratematurityandprofessionalismwheninteractingwithpatient,co-workersandvisitorsinthepracticesetting;

Coordinateactivitieswithclient,internalclinicalandoperationalteamtoensurepatientreceiveservicesinatimelymanner;

UnderstandproductsandpatientflowprocessinthesectionofGlobalSolutions;

Leadorparticipateinqualityimprovementinitiativesorprojects

RequiredQualificationsandExperiences:

MinimalBachelordegree,withmajorinmedicine,nursing,publichealth,lifescienceorotherrelatedarea;

Generalmedicalknowledgeofoncologytreatmentisrequired;

Aminimumof5yearsexperiencesinadiversifiedenvironmentwithstrongexternalrelationbuilding,2+yearsexperiencesinhigh-endhealthmanagementorganizationispreferred,physicianornursebackgroundispreferred;

Excellentcommunicationabilitywithstrongserviceconsciousness,abletobuildtrustandmaintainlong-termrelationwithpatients,familiesandotherhigh-endclients;

Independent,detail-oriented,abletohandlemultipletasksandcompletetasksontime,strongteamworkspirit;

Self-starter,goal-getter,problemsolver,strongwillingnesstolearnnewthings;

Strongworkethicsandconducthim/herselfinaprofessionalmanneratalltimes;

Compassionateandpatience;

FluentinspokenandwrittenChineseandEnglish,medicalEnglishskillispreferred;

篇2:服务咨询顾问岗位职责任职要求

服务咨询顾问岗位职责

咨询服务顾问北京安信天行科技有限公司北京安信天行科技有限公司,安信天行任职要求:

1、计算机、网络安全及相关专业,本科及以上学历,2年以上相关工作经验;

2、有较强的写作、安全方案设计和软课题研究能力者优先;

3、熟悉防火墙、漏洞扫描、网页防篡改、数据备份、防病毒攻击、网络及数据库审计等相关网络知识;

4、熟悉系统安全知识(Windows、Linux、Unix等);

5、了解信息安全领域的技术标准及管理标准,掌握安全评估服务方法;

6、熟悉信息安全业务,对客户信息系统生命周期有深入了解,有安全需求分析、安全风险评估、安全等级制定、安全方案设计、安全集成、安全维护、应急响应等安全应用方面的相关知识,有项目实际工作经验者优先;

7、有较强的自学能力和学习愿望,具备出色的理解能力和动手能力,严谨的逻辑思维能力和自我管理能力;积极上进、善于沟通,具备客户服务意识和团队合作精神;

8、具有CISSP、CISP、CISA、CCIE、CCNP等相关认证者优先。

岗位职责:

1、负责为政府、企业用户提供安全服务咨询方案,为客户提供风险评估、等保咨询、信息安全管理咨询、信息安全体系设计规划和安全解决方案等咨询服务;

2、作为项目经理,负责整体项目实施工作,制定把控项目进度和项目质量要求;

3、承担研究类课题、客户定制化文档编写和培训工作;

4、其他领导交办的工作任务。

服务咨询顾问岗位

篇3:IT服务咨询顾问岗位职责

IT服务管理咨询顾问趋势引领信息咨询北京北京趋势引领信息咨询有限公司,趋势引领,趋势引领信息咨询北京,趋势引领岗位职责:

1.协助客户完成IT运维管理流程的规划、设计、运维与质量控制,包括:

a)制定IT运营管理规划;

b)变更、发布、容量性能管理等流程优化需求管理及电子化实施过程的管控,持续改进;

c)事件、问题、变更、配置、业务连续性等领域的制度、办法、流程规范的制定;

d)IT运维管理流程的日常运维管理和质量控制;

e)推动IT运营管理体系的落地执行,定期对运营管理数据进行分析,及协助组织定期的检查和审计,发现潜在风险推动改进提升。

2.相关IT运营重要工作任务的实施。

?任职要求:

1.大学本科以上学历,计算机科学、IT治理、信息管理、信息安全、通信、软件工程、项目管理、自动控制等相关专业;

2.工作年限5-8年,3年以上IT相关工作经验;

3.年龄35岁以下。

?能力要求:

1.熟悉大型企业IT运营战略管理模式,在大型企业ITIL管理和项目管理3年以上工作经验,主持过3个及以上的IT管理咨询类项目或担任过ITIL流程经理至少2年;

2.熟悉ITSM/ITIL/ISO20000/DevOps等体系标准,有大型企业IT运营管理经验者优先,对于主流IT技术有一定了解,有ITIL/DevOps证书优先;

3.具备清晰的逻辑思维和推理能力,良好的系统分析、解决问题能力,较强的工作推动力;

4.有良好的领悟力,能够主动、及时的与客户进行沟通,了解客户需求;

5.富有创新精神,性格开朗,善于沟通。